What is Telstra Calling for Office 365?
Telstra Calling for Office 365 is a cloud-based voice calling service for Microsoft Office 365. Make calls to landlines or mobiles from Skype for Business or Microsoft Teams – tools you know and trust. Empower your people to work more effectively when and where they need to, and provide a consistent, intuitive experience every time.
What is Microsoft Teams?
Microsoft Teams is part of Office 365 and provides businesses with a cloud platform that enables files, chat, meeting and calling functions all in the one platform.
This 3-minute video provides a snapshot of how Teams and calling could work for you:
With Telstra Calling for Office 365, you can enjoy Telstra’s leading voice, network and services with the best of Microsoft’s cloud collaboration tools.
How does it work?
A complete, cloud-based solution with hybrid flexibility.
Simplified Connections and Reduced Implementation
Telstra Calling for Office 365 removes the complexity of managing a dedicated PSTN telephony network. Telstra provides a managed link bringing all your voice calls directly into Office 365. So all you need is adequate internet access and all your telephony and data can be delivered anywhere at any time. Additionally, there are no special infrastructure or voice calling access considerations when subscribing to Telstra Calling for Office 365. Avoid the long lead-times that often accompany waiting for conventional solutions to be set up and tested.
Use your Existing Numbers
Each user is allocated a phone number that is associated with their Office 365 client. This number brings the public telephony service directly from the Telstra phone network into Office 365. You can choose to migrate or port your existing phone numbers into Office 365 or you can allocate new ones. As your needs grow or users change roles you can easily reallocate numbers via the Office 365 administration portal.
Flexible Implementation
If your entire organisation is not ready for a full migration to the cloud, then opt for our hybrid solution. Keep complex users on premise and start moving users to the Microsoft cloud at your own pace.
Features and Benefits
When you unify your communications with Telstra Calling for Office 365, you will unite your offices and people like never before. Your staff can access all their telephony, communication and collaboration tools in one spot resulting in higher productivity. By being more in touch, so they can get the people, answers, information and approvals they need, when they need them.
| Features | Benefits |
|---|---|
| Easy number management – The Office365 Portal is used to allocate phone numbers to users or reallocate numbers as staff change roles. | Boost productivity – All your voice and collaboration tools in one workspace can help save time. |
| Make and receive calls from the cloud – Simplify calling with one business number to make and receive local, national long distance, international, mobile, audio or video calls via Skype for Business. | Effortless to use – No need to learn a new tool or switch between different ones when you make calls. |
| Simplify Your Budget – Simplify budgeting with predictable monthly calling plans. You can include unlimited local, national and calls to mobile. Standard charges apply for international calls. | Consistent experience – Enjoy a consistent calling experience whether in the office, at home or on the road. |
| Call handling features – Experience Microsoft Office 365 along with the call handling functions you expect from traditional phone systems including call hold, transfer, forwarding, voice mail and more. Users can also: • Host or join multi-party meetings with just a few clicks • Display presence status to let others know user availability • Share documents, or send and receive messages in real time over an IP network • Configure how contact cards appear to others | Simplify IT – Avoid the complexity of managing on- premise systems and a dedicated voice network. Streamline administration – Manage and scale users and phone numbers via the administration portal. Easy budgeting – Bring together cloud voice and apps under one contract and provider. |
| Multi Platform – Telstra Calling for Office 365 can be used across a broad range of compatible mobile and desktop devices so your people can work effectively even when on the go with a consistent user experience. | Get started fast – Avoid long waiting times for equipment to get set up, integrated and tested. |
| Simplified Management – Avoid the headaches of managing and supporting disparate tools and systems. | Move at your own pace – Move as little or as much voice to the cloud as you want with our hybrid options. |
Pricing
Monthly Costs
Telstra Calling for Office 365 – Pricing
| Plan Name | Plan Details | Monthly Pricing Per User (inc GST) |
|---|---|---|
| Standard Calling | No Included Calls: All calls are usage rated and billed | $8.80 |
| Essentials Calling | Includes: Unlimited Local and National Long Distance calling within Australia | $15.40 |
| Premium Calling | Includes: Unlimited Local, National Long Distance and Mobile calling within Australia | $19.80 |
Choose one plan type across all users. Available on a 12-month initial contract term
Once off setup professional services
| Once off setup services | Description | Upfront once off AUD$ (inc GST) |
|---|---|---|
| Calibre One | System Config & Handset Installation (Per User) | $90.75 |
| Calibre One | Hourly webinar training service (Optional) | $220 per hour |
| Calibre One | Project Management | $203.50 per Hour |
| Calibre One | Network Readiness Assessment | $1,815 |
Support and Management
As a Telstra Business and Enterprise Partner our job is to optimise your business with the best Telstra has to offer for hardware, plans and pricing. With our in-house Microsoft and Telstra certified staff, your Telstra Calling for Office 365 is delivered by a team of experts at Calibre One.
Our ‘Telstra Calling for Office 365’ support team will remotely administer the access calling for your Office 365 client users. Calibre One will be responsible and provide for:
| Service Category | Inclusions |
|---|---|
| Minor change to Teams Phone System | Call groups/queues Basic auto attendant modifications Group message-bank Recorded Message updates (additional charges for recording may apply) New number additions to Telstra Calling (excludes Ports, Migrations) |
| User adds, moves, changes | Creation of new and removal of user accounts Manage relevant licencing Extension assignment and Outbound calling ID Adding users to groups, call queues, auto attendants |
| Teams Application | Remote assistance to install Microsoft Teams application on desktop PC |
| Hardware support | Basic remote troubleshooting for faulty hardware. Warranty management, not including freight. Supported devices: Poly, Yealink Phone handsets Poly, Yealink video conference kit Poly headsets On-site support as per PAYG labour rate including call out fee. |
| Faults | Remote fault support with Telstra Calling for Office 365 Remote fault support with Microsoft Teams Phone System |
| Additional Chargeable Services | Provision of quotes for new requests Project management for significant changes Onsite technical support as per PAYG labour rate including call out fee |
Interested In Telstra Calling for Office 365? Get In Touch Today!
Ph: 1300 4 CALIBRE (1300 422 542)