Today, there are very few companies that don’t rely on technology in the operation of their business, so keeping everything running smoothly is essential. Unfortunately, IT and Communications are now also very complex, so most companies will choose to engage the services of an external professional Managed Services Provider (MSP).
Naturally, you expect any competent IT provider to do most of these things. However, while most MSPs excel at IT or Communications, their big challenge is security. At Calibre One we look to focus managing the security of your business, your reputation and importantly your systems. Today, security is not solely focused on virus and hacking, it’s far more complex than that. Calibre One considers this a starting point though when discussing your information technology.
Calibre One is a complete one-stop technology solution and support provider. We provide expertise, creativity and flexibility to support your business, helping keep your infrastructure up to date and fixing issues as soon as they arise. With 30 years of experience in the industry and a skilled and reliable workforce, we can provide you with a skilled, stable and flexible partnership.
Our solutions can help you migrate to the cloud or out of the cloud. We can improve your on-premise operation through Managed IT Services, and we provide a comprehensive, nationwide, Australian–based 24/7 support service.
Our Managed Service capabilities are available with a range of flexible agreements including Pay-as-you-go, Device Only or fixed price agreements. Furthermore, our services can be tailored to provide exactly what you need.
For the full details of our Managed IT Services plans see our Managed IT Services Terms.
With ever-increasing complexity in business systems and dependence on those systems it is important that business owners can rely on solid support from their partners. Our solid engineering principles, structured response processes for support calls, ticket management and guaranteed Service Response Levels all serve to ensure customers can have confidence in Calibre One as their support partner.
When you have a Managed Services agreement with Calibre One, a Service Level Agreement (SLA) is provided which assigns every task with a priority levels, each of which has a guaranteed response time. The Service Levels below show the response times expected when lodging issues with Calibre One.
Calibre One defines our ticket PRIORITY levels as follows:
For more details on our service level agreements see: Service Level Agreements (SLA) and What They Mean
< 4 hours to respond
The clients core business is unaffected, but the issue is affecting efficient operation by one or more people.
< 2 working days to respond
The issue is an inconvenience or annoying but there are clear workarounds or alternates.
< 10 working days to respond
< 5 working days to respond
The issue is a background or planned task and will be addressed when time permits or on the planned date.
< 28 working days to respond
< 14 working days to respond
ICT is as critical to most business and therefore ongoing management is vital to ensure all resources are performing at their peak. Calibre One aims to provide customers with reporting and insight that helps align your ICT systems with the needs of the business. Over time, businesses, users and industries change, therefore ongoing reporting and business insight is critical to keep ahead of your competition.
Calibre One provides customers with scheduled reporting and a live dashboard presenting analytics for hardware, licensing, users and application management. Our standard suite of reports combined with insight provided by our account management team provides you with essential data to make the best decisions for your business.
Our standard reports include: