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Calibre One

COVID-19 Update Page

We continue to monitor the official updates from State and Federal Government regarding the COVID-19 outbreak and are proactively taking actions to safeguard the health of our employees, families and customers and to preserve our ability to operate.   To this end, we continue to review our operations and proactively take steps to ensure our entire team can continue to operate and continue to support all our customers. With ongoing lockdown measures continuing to come into force, we are seeing the benefits of this proactive action.  

For our customers, the continued operation of your ICT infrastructure is of course critical to the continued operation of your businesses and so our ability to operate effectively has been paramount to providing this with no degradation in service levels.  Indeed, there has been significant added stress in addressing everyone’s preparedness to work from home.  In this we have been pleased to be able to help and we’ll post updates relating to COVID-19 here when they’re available.

Last updated: Monday, 16 August

To date Calibre One has undertaken the following initiatives: 

  • Implemented step to protect staff and customers by limiting site visits to only critically required cases as required during lockdown periods 
  • Implemented systems and processes and enable us to move to a working from home policy for 95% of our staff with the balance on a rotating roster to manage office operations or essential work for our field force staff
  • Continue to communicate directly with all our managed customers to assist in their transition of people to a working from home environment as and when required during lockdowns and for their future working from home requirements
  • Have provided free options to customers for web conferencing facilities to enable team collaboration in a working from home environment. 
  • Working with customers to enhance security in this new mode of working. 

Calibre One has a wealth of experience in working from home, we know what’s needed and the new security issues that should be considered in this environment.  So, please be prepared, be prepared early and as comprehensively as you can – do not leave it till the last minute  

If you need help with any issue in relation to the current situation, please contact your account managers or submit a ticket via the normal means. We are here to help in any way we can. 

Darwin & Katherine in Lockdown

Monday August 16th 2021

A snap lock down has been announced in the Darwin and Katherine region starting from 12pm August 16th and finishing on 12pm August 19th. During this time Calibre One Darwin staff will be mobilised in to a working from home arrangement. Our field force team are covered by Telstra under our partnering agreement as essential workers. This means that our field force technical team can and will continue to provide Severity Level 1 & 2 onsite support as and when required by customer over the next 72 hours (See Service Level Agreements (SLA) and what they mean – Calibre One for details on what a Sev1 and Sev2 are classified as).

All support services via our helpdesk teams will continue to operate as per normal and support customers as required.

 

Katherine in Lockdown & Darwin Lockout

Friday November 5th 2021

A snap 72 hour lock down has been announced for the Katherine region starting from 12:01am November 5th and finishing on 12pm November 8th. The greater Darwin region will also go in to it’s first 72 hour lockout which means only people who are fully vaccinated can operate as per normal in public, but must wear a mask and be able to provide evidence of their vaccination. During this time Calibre One Darwin staff will be mobilised in to a working from home arrangement unless fully vaccinated and want or need to work from our office location. Our field force team members that are fully vaccinated will continue to provide service to customers under the current guidelines set by the NT Government, and wearing masks. This means that our field force technical team can and will continue to provide Severity Level 1 & 2 onsite support as and when required by customer over the next 72 hours (See Service Level Agreements (SLA) and what they mean – Calibre One for details on what a Sev1 and Sev2 are classified as).

All support services via our helpdesk teams will continue to operate as per normal and support customers as required.